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Combo Pack-BSB30215 Certificate III in Customer Engagement and BSB40315 Certificate IV in Customer Engagement
$8,100.00$27,000.00
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nSpecial offer on Combo pack. If you want any other custom combo package, please contact us.
Our learner and assessment resources contain everything you need to begin training and assessing your learners.
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nOur learner resources include:
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nBSB30215 Certificate III in Customer Engagement
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- Learner Guide n
- PowerPoint Presentation n
- Session Plan n
- Classroom Activities n
- Self Study Guide n
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- Assessment Pack (Student) n
- Trainer Assessment Pack (Marking Guide) n
- Mapping for each unit of competency n
- Assessment Record Tools n
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- Industry consultation n
- Robust validations n
- Assessment of best practice holistic delivery n
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nThe learner guide meets training package criteria and is developed in a logical order. Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand, skills they are having difficulty acquiring, or learning standards they have not yet achieved. The trainers/teachers can then adjust lessons/sessions, instructional techniques, and academic support accordingly.
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nThe self-study guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment.
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nThe class activities book helps VET trainers and assessors to create an interactive learning environment. The trainers can use these activities to improve training and support the students in journey towards summative assessment.
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nThe PowerPoint presentation supports the trainer/teacher in creating an interactive learning environment.
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nThe session plan enables trainers to deliver effective, engaging and compliant classroom delivery of a qualification.
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nAll assessment resources include context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be collected from the student.
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nThe trainer assessment pack includes benchmark answers and evidence criteria used to assess the student's competence (i.e. the assessment decision)
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nThe mapping document maps the assessment resources to the training package requirements.
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nSimulated business resources (templates, policies, procedures etc) are included to ensure that assessments are consistent and based on the Principles of Assessment and Rules of Evidence.
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nWe develop resources using the following steps:
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- We hire subject matter experts to write our learning and assessment resources to ensure they are industry and workplace relevant and current. n
- Before we commence writing our assessment tools we identify the assessment requirements of the training package/accredited course, collect feedback from industry, and identify what assessment methods are appropriate for the students. n
- We design and develop our resources in consultation with VET experts, trainers and assessors and industry experts. This is to ensure each component of the learning and assessment tools demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements. n
- An assessment tool is comprised of a number of components which ensure assessment is conducted in a manner that is fair, flexible, valid and reliable. These components include:
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- Context and conditions of assessment n
- Task to be administered to the student n
- An outline of evidence to be gathered from the candidate n
- Evidence criteria used to assess the competence of the student n
- Administration, recording and reporting requirements n
n - All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector, with ASQA and other regulators. n
Core units | n||
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BSBCUE301 | nUse multiple information systems | nn |
BSBCUE307 | nWork effectively in customer engagement | nn |
BSBCUE309 | nDevelop product and service knowledge for customer engagement operation | nn |
BSBCUS301 | nDeliver and monitor a service to customers | nn |
Elective units | n||
BSBITU307 | nDevelop keyboarding speed and accuracy | nGroup A | n
BSBWOR301 | nOrganise personal work priorities and development | nGroup A | n
BSBWHS201 | nContribute to health and safety of self and others | nGroup B | n
BSBSUS401 | nImplement and monitor environmentally sustainable work practices | nGroup B | n
BSBMGT402 | nImplement operational plan | nGroup B | n
BSBWOR203 | nWork effectively with others | nGroup B | n
ICTSAS305 | nProvide ICT advice to clients | nGroup B | n
BSBITU213 | nUse digital technologies to communicate remotely | nGroup A | n
Core units | n||
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BSBCUS401 | nCoordinate implementation of customer service strategies | nn |
BSBLED401 | nDevelop teams and individuals | nn |
BSBWHS401 | nImplement and monitor WHS policies, procedures and programs to meet legislative requirements | nn |
Elective units | n||
BSBCUS402 | nAddress customer needs | nGroup A | n
BSBMGT401 | nShow leadership in the workplace | nGroup A | n
BSBMKG419 | nAnalyse consumer behaviour | nGroup A | n
BSBWOR403 | nManage stress in the workplace | nGroup A | n
BSBHRM405 | nSupport the recruitment, selection and induction of staff | nGroup B | n
BSBINN301 | nPromote innovation in a team environment | nGroup B | n
BSBLDR402 | nLead effective workplace relationships | nGroup B | n
BSBMGT402 | nImplement operational plan | nGroup B | n
BSBRES411 | nAnalyse and present research information | nGroup B | n
BSBSUS401 | nImplement and monitor environmentally sustainable work practices | nGroup B | n